Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: January 2025
Arena Marketplace ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.
By using our services, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.
Information We Collect
- Personal information (name, email, phone number, shipping address)
- Payment information processed securely through our payment partners
- Device and browser information for security and optimization
- Shopping preferences and order history to improve your experience
How We Use Your Information
- Process and fulfill your orders
- Communicate about your orders and account
- Send promotional emails (with your consent)
- Improve our services and user experience
- Prevent fraud and ensure security
Data Protection
- SSL encryption for all data transmission
- Secure servers with regular security audits
- Limited access to personal information by authorized personnel only
- Regular security updates and monitoring
- Compliance with data protection regulations
Your Rights
- Access your personal data at any time
- Request correction of inaccurate information
- Request deletion of your account and data
- Opt-out of marketing communications
- Data portability upon request
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and store certain information. These technologies help us:
- • Remember your preferences and settings
- • Understand how you use our website
- • Provide personalized content and recommendations
- • Improve our services and user experience
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
Third-Party Services
We may share your information with third-party service providers to perform services on our behalf, including:
- • Payment processing (Stripe, PayPal, Flutterwave)
- • Email delivery services
- • Analytics providers (Google Analytics)
- • Shipping and logistics partners
These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Instagram Integration
If you choose to connect your Instagram Business account to Arena, we access certain information from your account to provide our services:
- Profile Information: Your Instagram username and business profile details
- Media Content: Posts and images you choose to import as products (only your own content)
- Direct Messages: Conversations with customers (if you enable the messaging feature)
What We Do NOT Access:
- We do not access your followers' personal information
- We do not post content to your Instagram account
- We do not access your personal (non-business) Instagram data
You can disconnect your Instagram account at any time from your Arena dashboard settings. Upon disconnection, we will stop accessing your Instagram data, though conversation history may be retained for your records.
Facebook Pages Integration
If you choose to connect your Facebook Page to Arena, we access certain information to provide our services:
- Page Information: Your Facebook Page name, profile, and basic metadata
- Page Posts: Posts and images you choose to import as products
- Messenger Conversations: Messages from customers through your Page (if you enable messaging)
What We Do NOT Access:
- We do not access your personal Facebook profile
- We do not access your friends list or personal messages
- We do not post content to your Page without your explicit action
You can disconnect your Facebook Page at any time from your Arena dashboard. Your use of Facebook through Arena is also subject to Facebook's Data Policy.
Social Media Data Deletion
You have the right to request deletion of your social media data from Arena at any time:
- Disconnect Your Account: Remove the connection from your Arena dashboard settings
- Via Instagram/Facebook Settings: Remove Arena from your connected apps in Instagram or Facebook settings
- Request Full Deletion: Contact us at [email protected] to request complete deletion of all social media data
When you remove Arena from your Instagram or Facebook settings, we automatically receive a notification and will delete your associated data. You can check the status of your deletion request using the confirmation code provided.
Deletion Status: Check the status of your Instagram data deletion at https://api.thearenang.com/api/v1/instagram/callback/deletion-status?id=YOUR_CODE or for Facebook at https://api.thearenang.com/api/v1/facebook/callback/deletion-status?id=YOUR_CODE
Data Retention
We retain your personal information for as long as necessary to provide you with our services and as described in this Privacy Policy. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.
When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we will either remove it from our systems or anonymize it so that it can no longer be associated with you.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately, and we will take steps to remove such information.
Contact Us About Privacy
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Policy Updates: We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.